Privacy Policy

Effective Date: 01 January 2025

1. Introduction

Prime Trip Support DMCC (“Prime”, “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose information about our clients, partners, website visitors, and other users of our services.

We encourage you to read this policy carefully to understand our views and practices regarding your personal data and how we handle it.

2. Information We Collect

We may collect and process the following types of personal information:

• Identification data: Full name, company name, job title, passport information (where necessary for travel facilitation), and contact details.
• Travel data: Flight details, itineraries, aircraft tail numbers, crew and passenger manifests, and special requests.
• Financial data: Billing addresses, payment method details (note: we do not store credit card information), and transaction history.
• Technical data: IP addresses, browser type, device information, and usage data when you interact with our website or digital platforms.
• Communication data: Emails, call logs, chat messages, and other correspondence with Prime.

3. How We Use Your Information

We use your information to:

• Deliver and manage aviation support services, including flight planning, overflight permits, handling, fueling, and logistics.
• Process payments and manage billing.
• Communicate with you about our services, updates, or policy changes.
• Comply with legal, regulatory, and contractual obligations.
• Enhance the security and performance of our digital services.

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We only process your data when we have a valid legal basis, including:

• Your consent
• Fulfillment of a contract
• Compliance with a legal obligation
• Legitimate interests pursued by Prime, such as service improvement and fraud prevention

5. Data Sharing and Disclosure

We may share your personal data with:

• Authorized service providers and vendors who assist us in delivering our services (e.g., handling agents, fuel suppliers).
• Government and regulatory authorities when legally required or to obtain flight approvals.
• Our affiliates and subsidiaries, under the same strict data protection practices.

All third parties are contractually obligated to safeguard your data and use it only for specified purposes.

6. Data Retention

We retain your personal information only as long as necessary for the purposes for which it was collected, or as required by applicable law. Once data is no longer needed, it is securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request corrections or updates
• Request deletion or restriction of your data
• Object to processing
• Withdraw consent at any time
• File a complaint with a data protection authority

To exercise any of these rights, please contact us at legal@primetripsupport.com.

8. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, and regular security assessments.

9. SMS/MMS Messaging Terms and Conditions

Consent to Receive Messages
By providing your mobile phone number and opting in through our website, speaking with our Operations team, or sending us a SMS/MMS message directly, you consent to receive SMS messages from Prime Trip Support regarding operational notifications, messaging, etc.  Message frequency may vary.

Opt-In Process
You may opt in to receive SMS messages by providing your consent to one of our team members via recorded telephone call, email, or other written means.  The opt-in is not required as a condition of purchase.

Message and Data Rates
Message and data rates may apply. Please check with your mobile carrier for details regarding your plan and any applicable charges.

Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. After you opt out, you will receive a confirmation message and will no longer receive SMS messages from us.  

Help Instructions
For help or more information, reply “HELP” to any message you receive from us or contact us at operations@primetripsupport.com.

Privacy
We respect your privacy. Your mobile information will not be shared, sold, or transferred to third parties for marketing purposes. 

Supported Carriers
SMS messaging is supported by most major wireless carriers.

Changes to Terms
We reserve the right to modify these SMS terms at any time. Changes will be effective upon posting to this page.

10. International Data Transfers

As a global service provider, we may transfer your personal data to countries outside of your jurisdiction, including the United States and United Arab Emirates. We ensure all transfers comply with applicable data protection laws and are governed by appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on our website with a revised “Effective Date.” Continued use of our services constitutes acceptance of those changes.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how your data is handled, please contact:

Prime Trip Support
Email: legal@primetripsupport.com
Phone: +1 (713) 205-2410